How to order

Ordering from Val Goldfinch Designs
UK mainland purchasers - all our prices are inclusive of postage to Mainland UK - so the price you see is the price you pay, NO HIDDEN EXTRAS!!!
INTERNATIONAL purchasers - please read `INTERNATIONAL ORDERS`  below
Browse our website, choose the products you want to purchase and click on the 'add to cart' button. Click on 'Continue Shopping' to keep browsing the site. When you have finished shopping click on the 'Checkout' button to proceed to the checkout.
The checkout process lets you check and confirm your order, confirms your chosen delivery address, and pay using your card.

Order confirmation from us
When you have completed an order and gone through checkout you will receive an email from us confirming that your order has been successfully received and giving you an order number. We suggest you keep this email until you have received your goods and you are happy with them.
Once the goods have been dispatched we will email you again.

Payment by card
We accept Visa, Delta, Visa Electron, MasterCard, Switch, UK Maestro, and Solo. These are taken by PayPal (you do not have to have an account with them to use this method)
If your card is declined at our checkout you will not be able to continue the ordering process. You are advised to contact your card issuing bank to find out why the transaction was declined. Only your bank can tell you this, we are not given this information nor can we find out the reason the transaction was declined for you.

Other ways to pay
If you prefer not to order through our website or you wish to pay by cheque or postal order.
Click here for print and post order form.
Please make sure you have filled in the correct item title and code (found under the title of item) and have included the amount you are paying us. We will return incorrect / incomplete orders if we are unable to contact you for any reason.
Your order will be processed after your cheque clears our bank account (this normally takes about 5 working days from receipt). Please send cheques / postal orders with a copy of your order form or printed copy of your order email (this way we will know what you are paying for!) We only accept cheques drawn on UK sterling bank accounts.
Sorry, but we do not accept Eurocheques, gift or book tokens.

Canceling your order
You can cancel your order providing we have not dispatched the goods to you. If you need to cancel an order please email us at sales@valgoldfinchdesigns.co.uk quoting your order number. If the items have already been dispatched please follow the advice in our ‘Returns Policy’ section.

Where we deliver to
We deliver to (Zone 1) UK mainland addresses.
International orders
There will be a postage charge for international orders and would ask you to email us your destination address so we can calculate your shipping costs.
The following will incur a postal charge depending on weight of item
ZONE 2 ~
The Scottish Highland and Islands
ZONE 3 ~
Northern Ireland, Isle of Man
ZONE 4 ~
The Republic of Ireland & The Channel Islands
ZONE 5 ~
Belgium, Denmark, France, Germany, Luxembourg & Germany
ZONE 6 ~
Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Spain, Sweden
ZONE 7 ~
Bulgaria, Cyprus, Estonia, Greece.
ZONE 8 ~
Austrailia, USA, Canada, Rest of the World.